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Shipping

processing times

All orders can take  up to 3-4 weeks to make, so please remember when ordering that there will be a wait. 

international shipping

Yes! we are now shipping internationally! Besides Germany ): If your country has not been added and would like to make an order please send an email and we would be more than happy to add it. Please remember every country has different custom fee laws, I am NOT responsible for any custom fees and remember to check what they are for your country!

tracking

Once an order has shipped you will receive an email with all your tracking info!

Returns

returns

We are currently not accepting any returns, only store credit would be provided!

returning outside US

unfortunately due to custom fees we do not except returns/exchanges outside of the US. If there any missing items within your order, a refund will be available for the following items.

exchanges

We do except exchanges! There is a 7 day exchange policy, you will have up to 7 days to reach out to exchange items. Any additional shipping cost will be proved by the customer. clothes must NOT be worn and must have original tags.

change size

Ordered the wrong size? no worries if your order has not been shipped yet you have up to 7 days to change the size! after 7 days your order has already been put into production we can not change it and the wait time to change it after the 7 day period will be an additional 2 weeks due to the re order of a new size!

order issues

damaged items

Once an item is sent out I do not hold any liability for damages, lost or stolen items. I offer insurance for only 98 cents at check out, so please remember to click and register for the insurance so you’re covered for returns. If damages have been made by customer we are no longer liable for returns. clothes must NOT be worn and must have original tags, items will not be accepted if worn.

We do make exceptions for some orders so please send us an email!

cancel order

There is a 10 day cancelation policy for any cancelations! after 10 days your order has been sent into production and cannot be canceled.

missing

Once an item is sent out I do not hold any liability for damages, lost or stolen items. I offer insurance for only 98 cents at check out, so please remember to click and register for the insurance so you’re covered.

If order is stuck in "pre-shipment" please reach out and email us at kreeturez@gmail.com

sizing

size guide

Any specific details for the sizes of the garment will be provided on the listing.

what route shipping insurance covers

damages

A broken/damaged product is unusable. This can include items that are clearly fractured, shattered, bent (if not bendable), crushed, etc. 

lost

Covers any packages that are stuck "in transit" Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments and 20 days for international shipments.

stolen

If an order is being reported as anything other than delivered for an unreasonable amount of time, we can safely conclude that the item is lost. For example, you purchased 3-day shipping and it's been over a week in-transit.

If a scan was missed, the package was misplaced, or simply did not ship, it is unlikely that the status will change to delivered. At this point, we can step in to help give the best next steps!

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